You may find that your business can save time and money by integrating your IT systems infrastructure with your business telephone system. Different telephone systems come with different benefits when considering the integration for various parts of the puzzle into one cohesive jigsaw.

CTI can be a visual computer integration of your telephone services to aid the receptionist, staff member, support technician or visitor to your website. CTI can integrate with Content Management Systems (CMS) so that when a call is made or taken, the appropriate information is automatically retrieved for the staff member to appropriately deal with the call. Whether you are in London, Scotland or anywhere in the UK, Netco can help install and support your telephone system.

Planning a call centre? Perhaps you already have one? You may be interested to find out how to simplify the configuration, make it more powerful, or integrate more types of communication medium – telephone, web, email, instant messaging, callback. Netco help you explore the latest multimedia contact centre solutions for businesses – across a range of systems and for all budgets.

Netco have successfully implimented contact centre solutions from 2-man bands to multinational organisations with ‘follow the sun’ configurations, callback and web integration, advanced skills based routing of calls and “artificial intelligence”, where the call centre manages call flows itself.

Measuring performance is an important part of many organisations – for regulatory compliance, quality control, training and improvement, or simply managing personnel. Reports may give you information about trends in the way your organisation performs which simply cannot be found anywhere else. The ability to run a report on the time each system user spends on the phone, internet, mobile phone & sending emails can also enable powerful billing systems integration.

Netco provide Integrated Communications Logging software which will unify your reports data for Internet, Mobile Phone, Office Phone, Email and Fax communications, and report on every aspect of your Contact Centre. Reports can be provided in a variety of formats and generated automatically or manually by many different levels of staff.

Netco can find you the latest mobile telephone deals from each of the leading mobile telephone providers – with a variety of business and individual deals and rates. Additionally it is becoming increasingly important to integrate the billing, the functionality and the cost of cellular telephony into your complete business telephony solution – centralising management and functionality.

Netco are also a BT wholesale business, enabling us to manage and direct BT resources on your behalf, removing the necessity for you to do the BT donkey work in addition to bringing the cost right down to that only usually enjoyed by the very large BT customers.

Everyone has heard of voice over IP (VoIP) But what place does it have in your organisation? What technologies are all buck and no bang, and which technologies actually benefit you financially? Unsure of the benefit of implementing a business class voice over IP system? Is VoIP right for you?

VoIP can bring a variety of benefits – from simplification and reduced-cost of infrastucture, to integration of seperate geographic locations – including homes, offices and mobile users.

The ability to manage all of your faxes, email and voicemails in one place – such as Microsoft Outlook/ Lotus Notes has been around for a good few years – but which parts of the solution are still important, and which are economically viable? On this site, we’ll talk about the benefits and drawbacks of Unified Messaging, what the options are and what people out there are gaining from it.